Terms & Conditions: Novotel Bangkok Sukhumvit 20

General notes:

Please be aware that:

·         Room rates are including actual tax and service charge, any change in government fees or taxes will be reflected in the final invoice

·         Rates quoted will be charged by the hotel in Thai Bath

·         Official hotel check-in time is 15:00hrs, check out time is 12:00hrs.

·         Only the official hotel terms and conditions apply

Specific conditions for this hotel which apply if different from the General Terms and Conditions:

·         No specific conditions for this hotel

General Terms and Conditions (details may vary per hotel, see above specific hotel information)

Payment Policy

·         For individual reservation, guest to pay direct to hotel with credit card guarantee of one night room charge. Credit card provided is for guaranteed only and shall only be charged in case of cancellation or no show as per agreed policy

·         Reservations are subject to room availability

Cancellation Policy

·         Room Cancellation 7 days prior to arrival date, there is no penalty charge.

·         Room Cancellation between arrival date and 7 days prior to arrival, a penalty of equivalent to one  (1) night room charge will apply

No show policy

·         No show means failure to arrive at hotel on the day booked for arrival.

·         Hotel to hold reservation until 24.00 hrs. of the day booked for arrival. For late night arrival with arrival flight information given to hotel, room will be kept three hours after flight landing time.

·         If guest has not informed hotel of the change on arrival date, hotel can release booking and apply one (1) night room charge penalty.

·         If guest arrives at a subsequent date, then guest will not be refunded for the date between scheduled and actual arrival